Meet Our Team

We are a team of professional and experienced people in hospitality and business management, people builder, customer experience, product experience, productivity and innovative solutions. 

We are here to help your business and your team to achieve greater height and sustainable success. 

Principal Consultant

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Trinh Tran Chau

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Specialised in Hotel Pre-Opening, Hospitality Management, Planning and Launching New Brands, Building Wining Team and Designing Bespoke Service Experience

Master Trainers

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Christina Teo

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Everything Disc - Master Practitioner |  NLP Neuro-Linguistic Programming Master Practitioner

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Fawaz Fossil

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ACTA Certified Senior Trainer | WSQ Assessor | NLP Neuro-Linguistic Programming Practitioner

Consultants & Trainers

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George Ng

Specialised in Housekeeping Operations, Housekeeping Training, Productivity and Setting up new procedures

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Faiz Kambali

Specialised in Front Office, Event Management, Food & Beverage operations, Productivity and Setting up new procedures

Professional Profiles

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Christina Teo

Master Trainer

Everything Disc -Master Practitioner |  NLP Neuro-Linguistic Programming Master Practitioner

Christina Teo is a certified Masters Practitioner in Neuro-Linguistic Programming (NLP) and Everything DiSC. She brings with her decades of corporate experience and leadership in diverse continents in regional and country, P & L and functional roles so she can relate to corporate cultures and complex matrix organisation structures.

 

Christina is currently the Chief Builder of she1K, the world's first C-suite executive angel syndicate that invests in early stage startups. Hence she is attuned to innovation, design thinking and alternative business models.

 

Christina brings with her a stellar corporate career spanning technology, dotcom and mobile in several breakthrough roles. Her last corporate role was as the Chief Marketing Officer of Hong Kong’s 2nd largest mobile service provider, leading a team of 90 and bearing P & L responsibility of half the company as well as owning all devices strategy and ranging.  She assumed various roles at Acer in Taiwan and Europe for 7 years - became a country manager for Acer Italy at 29 with P & L accountability. Shortly after, she pioneered direct marketing at IBM ASEAN, then moved to HK with DEC, followed by 3Com, all with regional undertakings. Her entry to dotcom was with Yahoo! as the first GM in Singapore. With no prior experience in the mobile industry, she launched the world's first Windows smartphone with O2  and took the data device business from zero to US$300 mil in Asia Pacific within 3 years. Most of her career was built outside of Singapore.

 

Christina also runs many onsite and online events to empower women with her series of WomenChangemakers.  Through these programs, Christina is very in touch with the aspirations of women and have been an inspiring role model for many. In 2020, she was awarded LinkedIn Top Voices alongside Singapore's Prime Minister Lee Hsien Loong. Christina is often invited to speak at events and panels regarding angel investing, startups growth and women empowerment.

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Fawaz Fossil

Master Trainer

ACTA Certified Senior Trainer | WSQ Assessor | NLP Neuro-Linguistic Programming Practitioner

Fossil is an accomplished Real Estate Salesperson with Propnex for the past 11 years. His forte has been educating the consumer in property market fundamentals at the same time nurturing and coaching inspiring agents along the way. A Brand Ambassador, Propnex Platinum Achievers and Multi Individual Award Winner yearly, he created “Chunking Methodology” in asset progression for his clients retirement and asset management. 

Prior to his Real Estate Entrepreneurship, Fossil spent 24 years with Singapore Airlines rising to the ranks of a Purser. He was an ACTA certified Senior Trainer, WSQ Assessor and a NLP Practitioner. During his last 10 years with SIA, he is heavily involved with Cabin Crew Learning Department coaching and mentoring cabin crew in upholding the renown Singapore Airlines service standards and image. He was responsible in facilitating Grooming etiquette and Service Finesse, Communication and Delivery Skills, Team Building and Motivational class, Customer Expectations and Transformation, Leadership and Service Coaching, Documentation and Legalities, Cultural and Linguistic Diversity and lastly conducting and assessing Dry/Wet runs in real life scenarios.

Fossil infused NLP business and emotional training tools and methods daily on all his training classes or during pitching. He is a firm believer in being professional, ethical, committed and honest always. Now he wants to bring his expertise to a different level in going global.

 
 
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George Ng

Consultant & Trainer

Specialized in Housekeeping Operations, Housekeeping Training, Productivity and Setting up new procedures

Ever since arming himself with a BSc in Hospitality Management and starting his career in the hospitality industry, George’s experience has been one filled with great excitement and challenges, of which he has been entrusted in positions with steep learning curves that constantly requires him to be quick on his feet. He has been exposed in situations where he has to pioneer new solutions to tackle scenarios that the industry has never experienced before, such as during the initial onset of the Covid-19 Pandemic in Singapore.

George’s career has brought him through different categories of hotels, including Airport, Business, Family, Upscale, and Luxury. Throughout these 6 fast-paced years, he has been involved in the setting up of a new hotel extension, and another hotel renovation project; all whilst concurrently running housekeeping daily operations. In addition, he has also been involved in a rebranding project as well as successfully opening 2 new hotels for Far East Hospitality.

In addition to his experiences in Pre-openings, George is also adept at daily housekeeping operations, having managed 839 keys in a Cluster Executive Housekeeper role. Aside from the awards and accolades the hotels that he has opened and managed won, George has also successfully pioneered, and smoothly operated 2 of the hotels as Government Facilities during the darkest times of the Covid-19 Pandemic in Singapore, to support the Government’s efforts. Village Hotel Sentosa is the 1st Hotel in Singapore to be certified SG Clean.

Fully aware that such successes are not just one man’s efforts, George actively engages his team on a daily basis, enriching his team with new opportunities. He is a strong believer of training, and does more than what is required of him to value add to his team. It is not uncommon to see him engaging his team in roleplays and games to help them ease into a open learning environment. Naturally, with his efforts, he has achieved the full score of 100 in his most recent engaging leader grading.

George is adept in speaking and training large groups, and specializes in streamlining of housekeeping operational work processes.

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Faiz Kambali

Consultant & Trainer

Specialized in Front Office, Event Management, Food & Beverage operations, Productivity and Setting up new procedures

Faiz has been in the hospitality industry for 15 years with experiences in Hotel Management and Operations in Front Office, Events Management, and Food & Beverage operations. Throughout his career in the hospitality industry, Faiz has taken on leadership roles in front office and housekeeping department.

He is also heavily involved in projects which require creative thinking, new processes, innovations, and productivity. Some of the projects include pre-opening hotel in Singapore (2016) and a secondment project in Kuala Lumpur hotel (2019), where he leads the reshuffling and setting up new processes during a departmental redundancy exercise. Faiz has a longstanding exposure of being in the frontline to be able to take on scenarios and quick thinking to ensure operations are running efficiently with high productivity.

In addition to these experiences, Faiz is very well adept in front office operations and undertaking leadership roles and responsibilities, that being his main expertise and forte. Throughout his front office and housekeeping career, Faiz has won numerous awards such as Excellent Service Award by Singapore Hotel Associations, Hotel Employee of the year (2014) by Singapore Hotel Associations, Finalist for Receptionist of the Year (2014) by Associations of Rooms Division (Singapore), Champion of Far East Organization (2014), Winner of Room Attendant of the Year (2015) by The Associations of Singapore Housekeeper, amongst others.

Knowing that successes are built on a team and as a leader in business of people in hospitality, Faiz always works towards building a happy, well-organized, and productive team that propels the customer service and experiences.