BRANDED SERVICE EXPERIENCE JOURNEY
It is a journey because every stage of our services is crucial to ensure your branded experience is successfully and consistently executed.
Our Service essence revolves around our 3 strongest pillars of 3 Ps -
Product experience | People builder | Personal touch
Service Experience Curating
Service Brand Story is exclusively curated based on the Company's visions and DNA. The experience that goes beyond the hardware - the heart-touching experience, is the most memorable. We focus on how the experience makes your customers feel.
-
Service touchpoints
-
Guest journey
Brand Visual Consulting
Business is all about Branding and the Image of your Brand is as important. Both have to be well aligned for the Brand to be launched successfully. The look and feel of your products, the people and the language dictate how the customers remember about your brand.
-
Uniform Proposal
-
Grooming Standard
-
Verbiage
-
Lobby look & feel
Culture Building
Culture sets our standards, shapes our thinking and our behaviours. That is why having the right culture is so important. We work closely with your management Team to build your service and team culture from the start.
-
​Leadership
-
Connections building
-
Diversity and inclusion
-
Talent search
Service Coaching & Training
People have always been a key factor in any business. They are the ones who represent the Brand and the soul of the organization. Investing in our people right from the start is the secret to building the right foundation for your business. Our coaching and training service is exclusive and customized to your brand.
-
Service mindset
-
Growth mindset
-
Proactiveness
-
On-the-job skills
Service Auditing
To build a sustainable business, it is important for the brand to keep its service quality's consistency. There should always be an improvement and not deterioration. We do not just use one program to fit all brands, we customize the service audit process to your brand and requirement to ensure your service quality stays.
-
Audit Program and Report
-
Mystery Audit
-
Re-fresher training
Extraordinary service comes from the heart of your people and not your materials.
WHY US?
Customisation
There is no box that fits all. We create every work exclusively to bring a bespoke and unique experience to every client we work with.
Co-Creation
YOU are always part of our creation and every detail of our services because your visions matter and you are the living proof of your brand.
Connectedness
Everyone is unique. No matter where you are from, we are the bridge to bring people together and build meaningful connections.
Care
We care for you and your sustainable success. That is why we always ensure your time and investment are well spent.