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We are a team of professional and experienced people in hospitality and business management, people builder, customer experience, product experience, productivity and innovative solutions. 

We are here to help your business and your team to achieve greater height and sustainable success. 

Meet Our Partner

Principal Consultants & Master Trainers


Dr Barkathunnisha

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PhD in Hospitality and Tourism Management | MBTI, DISC, STRONG Administrator | Behavioural Coach

Dr Barkathunnisha is a tourism consultant, practitioner, academic and corporate trainer with more than 25 years of extensive management experience in the Tourism, Hospitality and MICE industries. She holds a PhD specializing in Hospitality and Tourism Management, conferred by Murdoch University (Australia).

Nisha is a regional and international destination management consultant with proven decades of experience in developing tourism and hospitality industry in destinations that include Singapore, Sri Lanka, Bhutan, Vietnam, South Africa, Indonesia and Malaysia. She provides tourism and hospitality marketing and management consul to chart the development of global strategies and roadmaps to establish strong positioning in a rapidly changing and highly volatile industry. Her consultancy expertise includes undertaking detailed feasibility studies, gathering market intelligence, data collection and analysis, facilitating ground up discussions with private and public organisations, and relevant stakeholder agencies, designing long-term strategic plans and benchmarks and developing implementation processes.

Nisha is a qualified trainer and holds an Advanced Certificate in Training and Assessment (ACTA) - a national qualification awarded by WDA (Workforce Development Authority). She is also accredited by Institute of Customer Service (ICS U.K) to conduct customer service coaching programs. Nisha has provided training for Excellence Service Award (EXSA) winners from the service industry and the Customer Service Professional (CSP) course, accredited by the Workforce Development Authority (WDA) of Singapore.

With her expertise in the area of Customer Service, Customer Relationship Management, Managing Service Teams and Coaching for Customer Service, Nisha has been hand-selected to coach, train and develop service staff of several public and private organisations. She was also part of the invited panel of judges for the Singapore Tourism Board’s Service Awards for the tourism and hospitality industry, an effort to identify exemplary service and raise the bar in nation’s service landscape.

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Dr Catheryn Khoo

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PhD in Marketing | Masters of Education | Travel behaviour and consumer demand for Tourism

Dr Catheryn Khoo holds a PhD in Marketing and is a Consultant to the United Nations World Tourism Organization (UNWTO).

Catheryn is also a trainer from the UNWTO Academy and recently completed two week-long train-the-trainers programmes for the Russian Federation. Prior to this, she has facilitated communication and customer service training for manufacturing and real estate industries in Malaysia.

She has experience consulting for hospitality and tourism businesses internationally and regional councils in Australia and New Zealand. She has delivered projects for state tourism organizations, hospitality councils, hotels, private corporations and NGOs.

Catheryn also trains tourism and hospitality leaders in hospitality and tourism departments and universities worldwide. She speaks Malay, English, Cantonese, Hokkien and Mandarin. Catheryn has published several books and over 100 research articles on hospitality and tourism management.

She has lived and worked in Malaysian, New Zealand, the United States and now, Australia.

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