IMG_20201222_092635%20copy_edited.jpg

MEET OUR FOUNDER

Trinh Tran Chau

Managing Director | Principal Consultant 

After graduating in Hospitality and Business Management, Trinh had spent over 16 years in people's business - hospitality. She had successfully opened 6 hotels in the categories of Boutique, Business and the latest being a Luxury Resort and was involved in a total of 9 pre-opening Projects in a span of 12 years for one of the largest hotel operators in Singapore - Far East Hospitality (FEH). Trinh was entrusted to drive 3 new brands - AMOY, The Outpost and The Barracks, the first Luxury Resort under Far East Hospitality and curate the Service Experience for 5 brands.


She has also led the teams she worked with to garner various awards throughout the years. In particular was the AMOY Hotel, which was voted number 1 on TripAdvisor and the winner for The Top Hotel and Best Hotel Service in Singapore, and several other awards and achievements. Another milestone in her career was her being voted as one of the 10 most successful Hotel Manager under 40 at the age of 29 by Singapore Business Review. The latest achievements were The Outpost Hotel being 

voted #4 on on Tripadvisor and the winner of Best New Hotel - Asia Pacific 2020 by Travel Weekly Asia, Finalist for STB Best Hotel Experience Award 2020 and The Barracks Hotel is being voted #1 on Tripadvisor. 

 

She also achieved the optimum score of 100 as an engaging leader for the past 5 years. Most recently, she was involved in overseas expansion projects in Japan and Vietnam. She, again, was tasked to curate the Service Experience for 2 new boutique brands.

Trinh's key specialisations are in planning and launching new brands, managing hotel operations and designing bespoke service experience that won multiple awards. In addition, with her strengths in connecting with people, she is an advocate for millennial leadership and culture building.

IMG_20210125_124323_mh1611550239059.jpg

PROFESSIONAL MILESTONES:

2020

  • The Outpost Hotel - Most Recommend Hotel by CTrip Guide 2019 and Best New Hotel | Asia Pacific 2020 by Travel Weekly Asia and Finalist for Best Hotel Experience 2020 by STB. 

  • The Outpost Hotel is voted #4 on Tripadvisor

  • The Barracks Hotel is voted #1 on Tripadvisor 

2015

  • AMOY - was voted #1 on Tripadvisor

  • AMOY - Winner of Winners of Top Traveller's Choice Awards in two categories: Top Hotels and Best Service Hotels.

2014

  • Service Champion by FEH 

  • Being featured as one of the 10 most successful Hotel Manager under 40 at the age of 29 by Singapore Business Review Mar -Apr (p.22) 

  • AMOY - was voted #1 on Tripadvisor

  • AMOY - Best Front Office Department by ARDE and Hotel of the Year by FEH

  • AMOY - Winner of Winners of Top Traveller's Choice Awards in two categories: Top Hotels and Best Service Hotels.

2010

  • Being featured in Where Magazine Aug 

2009 

  • Being featured in Contact Singapore Synergy Jan/Feb

  • Excellence Service Star Award Winner  by SHA

​2007 - 2008

  • Various Rewards and Recognition Awards by FEH

Screenshot 2021-02-05 at 1.14.45 PM.png

PROFESSIONAL CERTIFICATES

  • Positive Psychology and Mindfulness Graduate Diploma by Aventis School of Management

  • Asian Women Leadership Program by World Women Tourism and Talent Leadership Crucible

  • Professional Coach Training Program(ACTP) by Executive Coach International. 

  • Certified Life Purpose Life Coach by Transformation Academy.

  • The Art of Ministering by Service Quality Center (MDIS)

  • Business Process Improvement Workshop by Centre for Performance Transformation

  • Leading the FEO Way by FEO Academy 

  • 7 Habits of Highly Effective People by FEO Academy

  • Coaching Skills for FEO Leaders by FEO Academy 

  • Room Revenue Management by SHATEC Institute

  • Finance for Non-Finance Manager by FEO Academy

  • Industry Trainer Module Certificate in Coaching skills by ITE 

  • Leader of Leaders by EON Consulting and Training 

IMG_20210125_175228.jpg

TRINH'S TOP 5 STRENGTHS

  • STRATEGIC: People exceptionally talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.

  • ARRANGER: People exceptionally talented in the Arranger theme can organize, but they also have a flexibility that complements this ability. They like to determine how all of the pieces and resources can be arranged for maximum productivity.

  • RESPONSIBILITY: People exceptionally talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty. 

  • CONNECTEDNESS: People exceptionally talented in the Connectedness theme have faith in the links among all things. They believe there are few coincidences and that almost every event has meaning. 

  • INDIVIDUALIZATION: People exceptionally talented in the Individualization theme are intrigued with the unique qualities of each person. They have a gift for figuring out how different people can work together productively.

** Top Strengths Finder by Gallup, Inc. All rights reserved