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MEET OUR FOUNDER

Trinh Tran Chau

Founder | Principal Consultant 

After graduating in Hospitality and Business Management, Trinh spent over 16 years in people's business - hospitality. She had successfully opened 6 hotels in the categories of Boutique, Business and the latest being a Luxury Resort and was involved in a total of 9 pre-opening Projects in a span of 12 years for one of the largest hotel operators in Singapore - Far East Hospitality (FEH). Trinh was entrusted to drive 3 new brands - AMOY, The Outpost and The Barracks, the first Luxury Resort under Far East Hospitality and curate the Service Experience for 5 brands.


She has also led the teams she worked with to garner various awards throughout the years. In particular was the AMOY Hotel, which was voted number 1 on TripAdvisor and the winner for The Top Hotel and Best Hotel Service in Singapore, and several other awards and achievements. Another milestone in her career was her being voted as one of the 10 most successful Hotel Manager under 40 at the age of 29 by Singapore Business Review. 

The latest achievements were leading the brand new The Outpost Hotel to #4 on TripAdvisor, having won Best New Hotel - Asia Pacific 2020 by Travel Weekly Asia, Finalist for STB Best Hotel Experience Award 2020; the Barracks Hotel successfully clinched the #1 spot on TripAdvisor. She has constantly achieved the optimum score of 100 as an engaging leader for the past 5 years.

 

Prior to launching Trinhique Consultancy, she was involved in overseas expansion projects in Japan and Vietnam and in charge of curating the Service Experience for 2 new boutique brands in Vietnam. 

With her extensive experience in building and driving new brands in a developed market, the key specialisations for Trinh are in pre-opening of new brands, hotel management and leadership, customer experience design, team building and millennial leadership. She has cultivated the necessary skillsets that are required to open and run a successful brand with a winning service culture by the right people with the right mindset.

Trinh is also a certified professional coach, specialising in Transformational Coaching, Positive Psychology and Mindfulness-based Stress Reduction.

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PROFESSIONAL MILESTONES:

2020

  • The Outpost Hotel - Most Recommend Hotel by CTrip Guide 2019 and Best New Hotel | Asia Pacific 2020 by Travel Weekly Asia and Finalist for Best Hotel Experience 2020 by STB. 

  • The Outpost Hotel is voted #4 on Tripadvisor

  • The Barracks Hotel is voted #1 on Tripadvisor 

2015

  • AMOY - was voted #1 on Tripadvisor

  • AMOY - Winner of Winners of Top Traveller's Choice Awards in two categories: Top Hotels and Best Service Hotels.

2014

  • Service Champion by FEH 

  • Being featured as one of the 10 most successful Hotel Managers under 40 at the age of 29 by Singapore Business Review Mar -Apr (p.22) 

  • AMOY - was voted #1 on Tripadvisor

  • AMOY - Best Front Office Department by ARDE and Hotel of the Year by FEH

  • AMOY - Winner of Winners of Top Traveller's Choice Awards in two categories: Top Hotels and Best Service Hotels.

2010

  • Being featured in Where Magazine Aug 

2009 

  • Being featured in Contact Singapore Synergy Jan/Feb

  • Excellence Service Star Award Winner  by SHA

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PROFESSIONAL CERTIFICATES

  • Positive Psychology and Mindfulness Graduate Diploma by Aventis School of Management

  • Transformational Coaching, ACC level, approved by ICF.

  • Asian Women Leadership Program by World Women Tourism and Talent Leadership Crucible

  • Professional Coach Training Program (ACTP) by Executive Coach International. 

  • The Art of Ministering by Service Quality Center (MDIS)

  • Business Process Improvement Workshop by Centre for Performance Transformation

  • Leading the FEO Way by FEO Academy 

  • 7 Habits of Highly Effective People by FEO Academy

  • Coaching Skills for FEO Leaders by FEO Academy 

  • Room Revenue Management by SHATEC Institute

  • Finance for Non-Finance Manager by FEO Academy

  • Industry Trainer Module Certificate in Coaching skills by ITE 

  • Leader of Leaders by EON Consulting and Training 

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TRINH'S TOP 5 STRENGTHS

  • STRATEGIC: People exceptionally talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.

  • ARRANGER: People exceptionally talented in the Arranger theme can organize, but they also have a flexibility that complements this ability. They like to determine how all of the pieces and resources can be arranged for maximum productivity.

  • RESPONSIBILITY: People exceptionally talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty. 

  • CONNECTEDNESS: People exceptionally talented in the Connectedness theme have faith in the links among all things. They believe there are few coincidences and that almost every event has meaning. 

  • INDIVIDUALIZATION: People exceptionally talented in the Individualization theme are intrigued with the unique qualities of each person. They have a gift for figuring out how different people can work together productively.

** Top Strengths Finder by Gallup, Inc. All rights reserved